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Privacy Policy

Urban Boutique Hotel Vienna

1. General Information

The protection of your personal data is very important to us. We process your data exclusively in accordance with applicable legal regulations (GDPR, Austrian Telecommunications Act).

This Privacy Policy informs you about the most important aspects of data processing on our website and during your stay at the Urban Boutique Hotel Vienna.

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2. Responsible Party

Urban Boutique Hotel Vienna
Andreasgasse 1
1070 Vienna, Austria

Email: office@urban-hotel.at
Website: www.urban-hotel.at

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3. Collection and Processing of Personal Data

We collect and process personal data only when necessary for:

  • hotel reservations

  • guest communication

  • booking confirmations

  • payment processing

  • newsletter subscriptions

  • customer support

  • legal obligations

The processed data may include:

  • name

  • email address

  • phone number

  • billing information

  • reservation details

  • IP address

  • browser and device information

 

4. Booking and Reservation Data

When making a reservation through our website or booking partners, personal data required for the reservation process is processed and stored.

 

This includes:

  • check-in and check-out dates

  • guest names

  • payment details

  • booking preferences

 

Your data is processed solely for the purpose of providing accommodation services and fulfilling contractual obligations.

 

5. Contact Forms

If you contact us via contact form or email, the provided data will be stored for the purpose of processing your request and possible follow-up questions.

We do not share this information without your consent.

 

6. Cookies

Our website uses cookies to improve user experience and website functionality.

Cookies help us:

  • analyze website traffic

  • remember user preferences

  • improve performance

  • optimize marketing campaigns

You can disable cookies in your browser settings at any time.

 

7. Google Analytics

This website may use Google Analytics, a web analytics service provided by Google LLC.

Google Analytics uses cookies that allow analysis of website usage. Information generated by cookies may be transmitted to Google servers.

You can prevent this by adjusting your browser settings or using browser add-ons provided by Google.

 

8. Google Ads & Remarketing

We may use Google Ads and remarketing technologies to display relevant advertisements to users who previously visited our website.

This may include:

  • conversion tracking

  • remarketing campaigns

  • audience analytics

 

9. Embedded Third-Party Services

Our website may contain embedded services such as:

  • Google Maps

  • Instagram

  • booking engines

  • social media integrations

These providers may collect technical data such as IP addresses and browser information.

 

10. Data Storage Duration

Personal data is stored only as long as necessary for:

  • contractual obligations

  • legal retention periods

  • accounting requirements

  • dispute resolution

 

11. Your Rights

Under the GDPR, you have the right to:

  • access your data

  • request correction

  • request deletion

  • restrict processing

  • data portability

  • object to processing

  • withdraw consent at any time

To exercise your rights, please contact us at:
office@urban-hotel.at

 

12. Data Security

We implement technical and organizational security measures to protect your personal data against:

  • unauthorized access

  • loss

  • misuse

  • alteration

 

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy when necessary due to legal, technical, or operational changes.

 

14. Contact

For questions regarding this Privacy Policy or your personal data, please contact:

Urban Boutique Hotel Vienna
Andreasgasse 1
1070 Vienna, Austria

Email: office@urban-hotel.at
Website: www.urban-hotel.at

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